Customer Grievance Redressal Framework
The Customer Grievance Redressal Framework defines the operating guidelines for handling customer queries and complaints at Srym Typesetting Services.
Customer Service Support:-
Level 1
(a) Call Us
We have Contact Numbers where a customer can call +91-9302439097 to cancel their project or report any suspicious activity/transaction, the support is available 365 days in a year from 24×7.
For Customer Complaints where ticket number is generated the period of resolution is 7 Business Days.
(b) Mail Us
Customer can also email their queries, suggestions, feedback or complaints at [email protected]
Level 2
Grievance Redressal
We aims to resolve all complaints at the first point of contact. In case customer doesn’t get a satisfactory resolution to their query/complaint at Level 1 they can get in touch with the Grievance Officer with ticket number and details of grievance.
Mail Us
Email at [email protected]
Working Hours: 9:30 AM to 5:30 PM (except National Holiday)
Turn-around-Time: 10 Business days from the Date of Receipt.
Contact No.: +91-9302439097
Final Redressal and Closure of Grievance
- Where the complainant has communicated his acceptance of the SrymTypesetting’s decision on redressal of grievance communicated by grievance redressal; or
- Where the complainant has not communicated his acceptance of the SrymTypesetting’s decision, within 7 days from the date of communication of decision by Level 1 or Level 2, as the case may be.
Operating Address
Sʀʏᴍ Tʏᴘᴇsᴇᴛᴛɪɴɢ Sᴇʀᴠɪᴄᴇs
Smriti Nagar, Bhilai
Post – Smriti Nagar, Dist. – Durg,
State – Chhattisgarh, India
PINCODE – 490 020
Phone: +91-9302439097
Website : www.Srym.in
e-mail : [email protected]
Twitter: @SrymTypesetting