Customer Grievance Redressal Framework
The Customer Grievance Redressal Framework defines the operating guidelines for handling customer queries and complaints at Srym Typesetting Services.
You can send your queries via Reach Us page on website. If you are not satisfied and wish to accelerate your process you can follow below steps –
Customer Service Support:-
Level 1
(a) Call Us
We have Contact Numbers where a customer can call +91-8519095355 to cancel their project or report any suspicious activity/transaction, the support is available 365 days in a year from 24×7.
For Customer Complaints where ticket number is generated the period of resolution is 7 Business Days.
(b) Mail Us
Customer can also email their queries, suggestions, feedback or complaints at [email protected]
Level 2
Grievance Redressal
We aims to resolve all complaints at the first point of contact. In case customer doesn’t get a satisfactory resolution to their query/complaint at Level 1 they can get in touch with the Grievance Officer with ticket number and details of grievance.
Mail Us
Email at [email protected]
Working Hours: 9:30 AM to 5:30 PM (except National Holiday)
Turn-around-Time: 10 Business days from the Date of Receipt.
Contact No.: +91-8519095355
Final Redressal and Closure of Grievance
- Where the complainant has communicated his acceptance of the SrymTypesetting’s decision on redressal of grievance communicated by grievance redressal; or
- Where the complainant has not communicated his acceptance of the SrymTypesetting’s decision, within 7 days from the date of communication of decision by Level 1 or Level 2, as the case may be.
Operating Address
Sʀʏᴍ Tʏᴘᴇsᴇᴛᴛɪɴɢ Sᴇʀᴠɪᴄᴇs
Smriti Nagar, Bhilai
Post – Smriti Nagar, Dist. – Durg,
State – Chhattisgarh, India
PINCODE – 490 020
Phone: +91-8519095355
Website : www.Srym.in
e-mail : [email protected]
Twitter: @SrymTypesetting